Your Data, Our Promise

At Dreamy Delights Wrexham, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and store your information when you.

Dreamy Delights Wrexham
Located in Wrexham, Wales
Email: dreamydelightswrexham@gmail.com6

We are the “data controller” responsible for the personal information you provide to us.

2. What Information We Collect

We may collect the following personal data from you:

Contact details: name, email address, phone number

Delivery and billing addresses

Order details and preferences

Payment information: securely processed by third-party payment providers (we do not store full card details)

Technical data: IP address, browser type, operating system, and usage data (via cookies and analytics tools)

Marketing preferences: if you opt-in to receive emails from us

3. How We Use Your Information

We use your information to:

Process and deliver your orders

Communicate with you about your orders or queries

Improve our website, products, and services

Send updates, offers, or marketing emails (only if you’ve opted in)

Comply with legal and tax obligations

4. Legal Bases for Processing

Under UK data protection law (UK GDPR), we must have a valid reason (or "lawful basis") for using your personal data:

Contract: to fulfil your order

Consent: when you’ve opted in to marketing

Legal obligation: for compliance with UK laws (e.g. tax records)

Legitimate interests: to improve our services or prevent fraud

5. Sharing Your Data

We will only share your data with trusted third parties to help us run our business, such as:

Payment processors (e.g. Stripe, PayPal)

Courier and delivery companies

Website hosting, email, and marketing platforms

Legal or regulatory authorities, if required by law

We do not sell your personal data to third parties.

6. Marketing

If you’ve agreed to receive marketing emails from us, we may occasionally contact you about special offers or new bakes. You can unsubscribe anytime by clicking the link in our emails or by contacting us at dreamydelightswrexham@gmail.com

7. Cookies

We use cookies and similar tracking technologies to:

Remember your preferences and basket contents

Analyse traffic and website usage

Improve site performance

You can manage or disable cookies in your browser settings

8. Data Security

We use industry-standard security measures to protect your information, including:

SSL encryption

Secure payment gateways

Regular software updates and limited data access

Despite this, no online system is 100% secure, so please contact us immediately if you believe your data may be at risk.

9. How Long We Keep Your Data

We retain your personal data only as long as necessary to:

Provide services you’ve requested

Comply with legal, accounting, or reporting obligations

Support any future orders or queries

After this, we securely delete or anonymise your data.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate or outdated data

Request deletion of your data

Object to or restrict certain types of processing

Withdraw consent at any time

File a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, email us at: dreamydelightswrexham@gmail.com

11. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we’ll update the “Effective Date” at the top and post the revised policy on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please get in touch:

Dreamy Delights Wrexham
Email: dreamydelightswrexham@gmail.com